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Here are answers to some of our customers' Frequently Asked Questions:
 
How should I serve my Kozy Shack® products?
To deliver the best flavor and texture, Kozy Shack® products should be served chilled. Kozy Shack® products also make simple and delicious recipes!
How do I remove the flan from the cup?
Kozy Shack® has developed special packaging to help you plate your flan and serve an elegant dessert every time:
1. Remove the foil seal.
2. Turn the cup over onto a large plate.
3. Break the bottom tab.
4. Voilà! Lift the cup off and serve.
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How should Kozy Shack® products be stored?
Storage temperature affects the life and quality of the product. Unopened and opened containers of Kozy Shack® pudding must be stored in your refrigerator. Keep the container tightly closed at all times. High temperatures will accelerate the loss of fresh flavor and cause product deterioration and changes in texture. Optimum storage temperatures are between 34°F - 40° F (1.1°C - 4.4°C). Kozy Shack® puddings and flans should not be frozen.
Once the container is opened, how long will the product remain fresh?
Kozy Shack® recommends that once opened, the product is consumed within seven days.
What does the "Use By Date" mean?
The "Use By Date" stamped on every package of Kozy Shack® is the date that the unopened product will remain fresh. Kozy Shack® has a specific shelf life for its line of puddings and flans that ensure optimum freshness and quality. When kept unopened at the recommended storage temperature, Kozy Shack® products are excellent through the date found on the package. The date is found on the bottom of each cup, tub or end flap of a sleeve. Kozy Shack® does not guarantee quality after the “Use by Date”.
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Where can Kozy Shack® products be purchased?
All Kozy Shack® products are available throughout North America to any store willing to stock them. Please use our store locator which can help you find a store near you.
What do I do if I cannot find my favorite Kozy Shack® product?
Although we would like each of our products to be available in all stores, shelf space and consumer demand sometimes limit the number of items a retailer is willing to carry. We recommend your expressing interest in purchasing a particular Kozy Shack® product to your local store or restaurant manager.
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Can Kozy Shack® pudding be given to children?
Kozy Shack® puddings and flans are nutritious for people of all ages. Besides being a good source of calcium, Kozy Shack® puddings and flan have zero grams of trans-fat, and do not contain any additives or preservatives. Before consuming any of our delicious products please read the nutritional panel.
Is Kozy Shack® gluten-free?
Yes, all Kozy Shack® products are gluten-free.
Do Kozy Shack® products contain trans fats?
According to the FDA’s new trans fat regulations, all Kozy Shack® products contain zero grams trans fat.
Are Kozy Shack® products Kosher?
Kozy Shack® puddings are certified Dairy Kosher under Orthodox Rabbinical Supervision and bear the KOF-K emblem. Kozy Shack® GelTreats® are certified Kosher Parve also under Orthodox Rabbinical Supervision bearing the KOF-K emblem.
Do Kozy Shack® products contain Allergens?
Most Kozy Shack® products contain milk, eggs, or other milk derivatives. We recommend you read each ingredient statement that clearly states any known allergens. All Kozy Shack® products and manufacturing facilities are free of peanuts and tree nuts.
Are the milk and eggs that Kozy Shack® uses in its puddings and flans cooked?
The milk and eggs used in Kozy Shack® products are purchased pre-pasteurized and then cooked at high heat temperatures.
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Haven't Found Your Answer?
If you have a question or concern about the quality of any Kozy Shack® product you have purchased, please contact us through our Consumer Relations Department.
If you still have your Kozy Shack® container, we will need the following information:
Brand
Flavor
Size
Manufacturing Code (printed on the container)
Example (format may vary):
“Use By” date (printed on the container or packaging) Example (format may vary):
It would be very helpful to have your full mailing address in case we need to send you a written response and/or literature. Click here for our easy to use Contact Form. |
